Terms and Conditions for KarryDotCom Order processing and delivery times All orders are normally dispatched by 1st class Royal Mail Recorded Signed For or Parcelforce signed for within 3 working days (Monday to Friday inclusive)within the UK Mainland, European and International Orders are dispatched by International Signed For Airmail. We reserve the right to select a different method of carriage at our discretion. Maximum weight in one parcel to Europe and the Rest of the World by Royal Mail is 2kg, if your order exceeds this we will have to split the delivery packages and re-assess the postage. If you have a DHL account and would like to arrange for a parcel to be collected on your account, we are happy to oblige. Any claims for non-delivery or shortages must be made in writing within 3 days of delivery or 14 days of the order being placed respectively. No claims will be investigated after this period. If in the unlikely event any item is discontinued or temporarily out of stock, we will inform you as soon as we are informed from the distributor. We can then discuss with you a full refund or an alternative product. Returns We offer a full money back guarantee for all faulty items. To qualify you must email us with details of the fault within 3 days of the goods arriving and await our reply. We may then ask you to return your goods, which must be received by us within 30 days of the original receipt of the goods, complete with all original packaging and labels intact. As long as these conditions are met, we will happily offer a full refund. Prior to sending your item back, please email us to explain the fault and await our reply. We also recommend, for your own security, that you obtain proof of posting from the Post Office. Unfortunately we are unable to offer a full refund for any other reason than the item is faulty or is not as described on our site, in this case a 20% restocking charge will be deducted from your refund. This does not affect your statutory rights as a customer. Cancellations If you choose to cancel your order once payment has been made, you must notify us immediately. If the item has not been dispatched, you will be entitled to a full refund. If the order has been dispatched then you will be subject to our returns procedure (see above). Payment We accept payment by Visa, MasterCard, American Express, Switch, Solo, and Delta. All credit/debit card details given to this site are secure. Those wishing to pay by cheque have the option to print an order form and post us their order with payment by cheque. United Kingdom cheques only please. Once payment has cleared, your order will be processed and your goods dispatched. Prices All prices quoted on our web site are in pounds sterling and inclusive of VAT. Offers Any offers advertised on this site do not include the value of the postage, and will therefore not be deducted from the cost of the postage. Postage and Packaging Charges WEIGHT RANGE (kg -kg) UK EUROPE REST OF WORLD 0.00 - 0.10 £1.87 £4.90 £6.10 0.10 - 0.25 £2.22 £5.80 £7.00 0.25 - 0.50 £2.67 £7.15 £9.45 0.50 - 0.75 £3.27 £4.85 £12.00 0.75 - 1.00 £3.82 £6.10 £14.45 1.00 - 1.25 £5.02 £7.35 £17.00 1.25 - 1.50 £5.72 £8.60 £19.40 1.50 - 1.75 £6.47 £9.85 £21.90 1.75 - 2.00 £7.22 £11.10 £24.40 2.00 - 2.25 £7.97 2.25 - 2.50 £8.72 2.50 - 2.75 £9.47 2.75 - 3.00 £10.22 3.00 - 3.25 £10.97 3.25 - 3.50 £11.72 3.50 - 3.75 £12.47 3.75 - 4.00 £13.22 Customer support and service If you wish to contact us for any reason, please use the contact page. Copyright This site and its content is protected by International copyright law. You may not reproduce any part of this Website without prior written confirmation from KarryDotCom, please contact us for more information. Privacy Policy We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection act 1998). The information collected about customers, is that which is entered at the time of ordering. The reason that we collect information about you is to process your order and to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent, we are replying to your correspondence, or if we need to advise you about your order. Under no circumstances do we share your data with any third parties. « Back